Help & Support
If you have a question, feedback, or encountered a problem, you can reach us using the form below.
If you include an email, we can follow up. Otherwise your message is anonymous.
FAQ
Common questions. If something isn’t answered here, use the contact form above.
Getting started
Where do I start on Myndora?+
Everyone starts with Big Five Test A. It is the entry point to Myndora and the foundation for everything else.
Do I need an account before taking a test?+
No. You complete Big Five Test A first. After finishing it, you can create an account to save your results and continue.
Can I start with 16 Types or Enneagram instead?+
No. 16 Types and Enneagram are unlocked only after you complete the Big Five test.
Tests & time commitment
How long do the tests take?+
Tests on the Myndora usually take around 15 to 20 minutes on average each. For a more specific estimate, check the test page itself. There is no time limit.
How should I answer the questions?+
Answer based on how you usually think and act, not how you wish you were or how you think you should be. There are no right or wrong answers.
Why are the tests relatively long?+
Many personality tests take around 10 to 20 minutes. Myndora follows the same idea: a bit more input gives a more reliable picture of your usual patterns, which makes the results more useful over time.
Can I pause a test and continue later?+
Yes. You can pause and continue later on the same device/browser, including after closing the tab. Your in-progress answers are stored locally in your browser. If cookies, site data, or browsing history are cleared, your in-progress test may be lost and you may need to start over.
Results & tracking
What results do I see after taking tests?+
After taking a test, you see your result right away. If you save your results and keep testing over time, Myndora also shows your usual result, steadiness, your latest result, and depending on the test, more detailed breakdowns and real-life explanations on the overview pages.
Are these results a diagnosis or prediction?+
No. Myndora is designed for reflection and pattern recognition. It does not diagnose conditions or predict future behavior.
Can my results change over time?+
Yes. Results can change as your circumstances, mindset, or behavior change. That is expected and is one reason Myndora focuses on repeat measurement over time.
Can I retake a test?+
Yes. You can retake tests to see how your results evolve over time. For Big Five, both Test A and Test B are valid retakes.
How often should I retake a test?+
Retaking after some time or after meaningful changes in your life tends to be more informative than repeating tests back-to-back.
Can I compare all past test results individually?+
No. Myndora does not show a full list of all past test results. It focuses on summarized patterns rather than detailed history.
Account, data & support
What data does Myndora store?+
We store your account information and your saved test results. For some tests, raw answers are stored so results can be recomputed consistently over time. Details are explained on the Privacy page.
How do I reset my password?+
Use reset password to request a reset link.
How do I export my data?+
Go to Settings > Your data and use the export button to request an export.
How do I update my billing information?+
Go to Settings > Subscription and click "Manage subscription." That opens the billing portal where you can update payment details or cancel.
How can I delete my account or data?+
You can delete your account through settings, and delete individual measurements from your history page.
What should I use the contact form for?+
Use it for questions, bugs, or anything that feels unclear. At this stage, questions are handled manually.